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Status: in development. The codes below are implemented; the Admin Portal screens mentioned are planned.
The Outlook add-in never shows an error while someone writes a message. When something is wrong, it simply inserts nothing. The reason is shown in the Valedo pane in Outlook and in the Admin Portal. Give support the trace ID shown with any error.

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A user gets no signature

Five checks when a person gets no signature: add-in deployed, subscription active, rule applies, template published, no existing signature. Work through these checks in order.
  1. Is the add-in deployed to that user in Integrated apps? New deployments can take up to 24 hours, and Microsoft doesn’t deploy to members of nested groups.
  2. Is the subscription active or in trial?
  3. Does a rule or the default template apply? Use Test as user.
  4. Is the template published, not just saved as a draft?
  5. Does the message already contain a Valedo signature? Valedo doesn’t add a second one.

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A user gets the wrong signature or old details

  • Use Test as user to see which rule matched.
  • Check rule priorities and schedules (time zone included).
  • If directory details are old, fix them in Entra ID and run Resync.