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Status: in development. Prices and the exact counting rules are confirmed at launch. The Marketplace listing is the binding source for prices.

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How you are charged

Valedo is billed by Microsoft on your Microsoft invoice. You pay a flat monthly fee for your organisation, which includes a number of mailboxes. Each mailbox above that number is charged at a per-mailbox price. You never buy or assign individual licences: Valedo counts your mailboxes for you.

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Which mailboxes count

Valedo counts the active, licensed user mailboxes in your organisation once a day. The planned rule is: enabled user accounts that have an Exchange Online licence. Shared, room and equipment mailboxes without a licence, and guests, are not counted. The charge for a billing period is based on the highest daily count in that period. The billing period follows your subscription’s own dates, not the calendar month.

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In the Admin Portal

The Subscription and billing area shows:
  • your plan, its state and the trial days left;
  • today’s mailbox count and the highest count in this period;
  • the list of counted mailboxes, which you can export to CSV;
  • an estimate of the next charge;
  • a link to billing in Microsoft 365 admin center.
The billing view: plan state, today's and the highest mailbox count, an estimate of the next charge and the counted mailboxes. The Subscription and billing area. Illustration with planned prices.

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Trial, renewal and cancellation

  • The 14-day trial converts to a paid subscription automatically unless you cancel it.
  • Cancel in Microsoft 365 admin center. Signatures keep working for 30 days after you cancel, so you can move to another solution without a gap. Microsoft doesn’t charge you for this period. You can extend it once in Subscription and billing.
  • If Microsoft suspends the subscription (for example, after a failed payment), signatures pause until it is reinstated. If Microsoft then cancels it, signatures stay off but you can still export your data.
  • You can export your templates, rules, images, counted mailboxes and audit log at any time. After the 30 days you can still view and export them, read-only, for at least 30 more days; the page shows the deletion date. Then your data is deleted. Records that the law requires are kept. See terms of service, section 7.

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Support access

If you contact support, an admin can grant Valedo support staff time-limited, read-only access to your templates and rules in Settings. Every view is recorded in your audit log.