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Status: in development.

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My signature didn’t appear

  • Valedo was set up for you recently. It can take up to a day before Valedo appears in your Outlook. Restart Outlook and try again.
  • You’re using an Outlook that Valedo doesn’t support. Check the list of supported versions.
  • Your organisation hasn’t assigned a signature to you, or the subscription isn’t active. Open the Valedo pane in Outlook to see the reason, then contact your IT helpdesk.
Valedo never blocks or delays your message. If it can’t add a signature, it simply adds nothing.

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I see two signatures

Your old Outlook signature is still on. Turn it off.

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My details are wrong

Valedo copies your details from your organisation’s directory. Ask your IT helpdesk or HR to correct them there. The change reaches your signature within about an hour.

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I got a different signature than usual

Your administrators may have started a campaign or changed the rules, or you may be sending from a different mailbox. If it looks like a mistake, tell your IT helpdesk.

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Can I change my signature?

You can edit the signature in a single message before you send it. To change the design for everyone, ask your Valedo administrators.