> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valedo.uniwave.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Questions and problems

> What to do when your signature is missing or looks wrong.

> [!WARNING]
>
> **Status: in development.**

## My signature didn't appear

* **Valedo was set up for you recently.** It can take up to a day before Valedo appears in your Outlook. Restart Outlook and try again.
* **You're using an Outlook that Valedo doesn't support.** Check the [list of supported versions](https://docs.valedo.uniwave.ai/user-guide/using-valedo.md#where-it-works).
* **Your organisation hasn't assigned a signature to you, or the subscription isn't active.** Open the Valedo pane in Outlook to see the reason, then contact your IT helpdesk.

Valedo never blocks or delays your message. If it can't add a signature, it simply adds nothing.

## I see two signatures

Your old Outlook signature is still on. [Turn it off](https://docs.valedo.uniwave.ai/user-guide/using-valedo.md#turn-off-your-old-signature).

## My details are wrong

Valedo copies your details from your organisation's directory. Ask your IT helpdesk or HR to correct them there. The change reaches your signature within about an hour.

## I got a different signature than usual

Your administrators may have started a campaign or changed the rules, or you may be sending from a different mailbox. If it looks like a mistake, tell your IT helpdesk.

## Can I change my signature?

You can edit the signature in a single message before you send it. To change the design for everyone, ask your Valedo administrators.


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