> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valedo.uniwave.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription and billing

> Your plan, trial, mailbox count and invoices.

> [!WARNING]
>
> **Status: in development.** Prices and the exact counting rules are confirmed at launch. The Marketplace listing is the binding source for prices.

## How you are charged

Valedo is billed by Microsoft on your Microsoft invoice. You pay a flat monthly fee for your organisation, which includes a number of mailboxes. Each mailbox above that number is charged at a per-mailbox price. You never buy or assign individual licences: Valedo counts your mailboxes for you.

## Which mailboxes count

Valedo counts the active, licensed user mailboxes in your organisation once a day. The planned rule is: enabled user accounts that have an Exchange Online licence. Shared, room and equipment mailboxes without a licence, and guests, are not counted.

The charge for a billing period is based on the highest daily count in that period. The billing period follows your subscription's own dates, not the calendar month.

## In the Admin Portal

The **Subscription and billing** area shows:

* your plan, its state and the trial days left;
* today's mailbox count and the highest count in this period;
* the **list of counted mailboxes**, which you can export to CSV;
* an estimate of the next charge;
* a link to billing in Microsoft 365 admin center.

![The billing view: plan state, today's and the highest mailbox count, an estimate of the next charge and the counted mailboxes.](https://mintcdn.com/valedo/GJEJp1LmshG4i1L0/images/admin-guide/billing.svg?fit=max\&auto=format\&n=GJEJp1LmshG4i1L0\&q=85\&s=3e2f986cf005da861bf6be2ff25a6c33)

*The Subscription and billing area. Illustration with planned prices.*

## Trial, renewal and cancellation

* The 14-day trial converts to a paid subscription automatically unless you cancel it.
* Cancel in Microsoft 365 admin center. Signatures keep working for 30 days after you cancel, so you can move to another solution without a gap. Microsoft doesn't charge you for this period. You can extend it once in **Subscription and billing**.
* If Microsoft suspends the subscription (for example, after a failed payment), signatures pause until it is reinstated. If Microsoft then cancels it, signatures stay off but you can still export your data.
* You can export your templates, rules, images, counted mailboxes and audit log at any time. After the 30 days you can still view and export them, read-only, for at least 30 more days; the page shows the deletion date. Then your data is deleted. Records that the law requires are kept. See [terms of service, section 7](https://www.valedo.uniwave.ai/terms/#switching).

## Support access

If you contact support, an admin can grant Valedo support staff time-limited, read-only access to your templates and rules in **Settings**. Every view is recorded in your audit log.


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